Terms & Conditions

Security

We use HTTPS on our website for added security.

Your payments are made through the secure Stripe payment platform giving you the choice of paying by credit/debit card or other methods, Phototitles.com never receives any payment card details.

Packaging and Shipping

All books will be securely packaged, (see how we pack) We care about books and we have had the disappoint of receiving books damaged through a lack of care and proper packaging. Unlike some sellers we take precautions to ensure your book arrives in the same condition it left us.

Books are usually sent by 24/48 courier services or by the Post Office for UK and European customers. All overseas orders are sent by the Post Office tracked and Signed Services (where Available). Shipping is charged by weight you can see the cost of your shipping as you add books to your basket.

In the event of any damage occurring we must be notified within 48 hours of receipt. We also require photographic evidence to support any claim for damages, within 7 days of receipt. Small .gif or .jpg files should be emailed to, books@phototitles.com It is very important that you keep the original packaging.

European Consumer Rights Directive

Your Statutory rights gives you a 7 day cooling off period.

We will refund the cost of an item if notified and it is returned within 7 days after the day of receipt, we will not refund the original shipping cost or cost of return shipping.

You Must notify us first and obtain a RMA number before returning any item, special orders cannot be returned.

All returns must be unopened, all and any seals intact and goods returned must be returned in original condition. Please remember that the cost of original shipping and return shipping is the expense of the Purchaser.

GDPR Data Protection

We do not share your data with third parties, with the exceptions that your address, contact telephone number and email is given to the delivery couriers so that they can make deliver your parcel and where possible advise of a delivery time slot.

As a customer we will retain your contact details for despatching orders and to send you our newsletter, to keep you up to date with our new stock and offers (you can unsubscribe from the newsletter at any time).

You are entitled to receive information and to amend, block and delete your stored data.

Please contact: books@phototitles.com